We are here to help
Ensure success at every step with Rancher Prime Support. Get comprehensive enterprise-production coverage across Kubernetes and Rancher by SUSE solutions including Rancher, Harvester, Longhorn, and SUSE NeuVector.
24x7 Enterprise-Grade Support
Scale Kubernetes at speed with defined SLAs and round-the-clock support options. View Support and Maintenance terms.
Issue Resolution & Troubleshooting
With Rancher Prime, manage and operate your Kubernetes environments with confidence. You’re backed by the developers who built the platform and are available to quickly resolve issues.
Upgrade Validation
De-risk your change management. Request upgrade path validation checks and standby support options for your planned upgrades.
Supportability Review
Ensure business continuity with ongoing reviews and advice. Get faster resolutions, prevent incidents, minimize drift whilst staying conformant with our validated configurations. View our complete support matrix.
Trusted Registry
Deploy from our trusted registry. Leverage Rancher’s certified compatibility across a range of Kubernetes providers, operating systems and open-source software.
Contact via Private Slack Channel
Keep informed via Slack. Get access to our customer-only advisory channels related to Product, Operations and Security.
Support Cards
24x7 Enterprise-Grade Support
Scale Kubernetes at speed with defined SLAs and round-the-clock support options. View Support and Maintenance terms.
Issue Resolution & Troubleshooting
With Rancher Prime, manage and operate your Kubernetes environments with confidence. You’re backed by the developers who built the platform and are available to quickly resolve issues.
Upgrade Validation
De-risk your change management. Request upgrade path validation checks and standby support options for your planned upgrades.
Supportability Review
Ensure business continuity with ongoing reviews and advice. Get faster resolutions, prevent incidents, minimize drift whilst staying conformant with our validated configurations. View our complete support matrix.
Trusted Registry
Deploy from our trusted registry. Leverage Rancher’s certified compatibility across a range of Kubernetes providers, operating systems and open-source software.
Contact via Private Slack Channel
Keep informed via Slack. Get access to our customer-only advisory channels related to Product, Operations and Security.
Support Resources
Check out our documentation hub.
Visit SUSE Customer Center to view
subscriptions and submit support cases.
Check out the list of commonly asked questions about Rancher Support.
Review the support and maintenance for Rancher Prime information